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Consumers and the new reality: preparing for changing customer needs, behaviors and expectations

Research

28 July 2020

Потребители и новая реальность: подготовка к изменению потребностей, поведения и ожиданий клиентов

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Release date

06/18/2020

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KPMG’s research focuses on online shopping, outlines the current trends and provides some advices to the companies that are looking for the new solutions.

Nowadays, the purchase of goods and services is gradually moving into the online space. Traditional ways of trading are giving way to new ones, online stores are competing for customers. The COVID-19 pandemic has strengthened the position of online suppliers. There are several trends that companies have to take into account, among them: a decrease of consumption, awareness of new technologies. If the organization is planning to operate in effective way in the new world, it should increase investment in digital technologies and compete for customer’ confidence.

Digital era in retail: Future success depends on the ability to adjust to digitized environment now

PwC, the knowledge partner of St. Petersburg International Economic Forum, has done a study of digitization in retail which was presented at the Technology and Leadership in Digital Retail session of the forum.

Digitalization Consumer Sentiment E-Commerce Retail trade

Report on the development of digital (online) trade in the EAEU

A team of experts from the Eurasian Economic Commission have analyzed the problems and challenges currently faced by Eurasian digital commerce participants when trading on the domestic market and on the markets of third countries and have formulated a set of measures to stimulate the development of digital (online) trade.

Digitalization EAEU E-Commerce

Stressful scenarios are becoming more likely for the Russian economy

In light of recent events, the Analytical Credit Rating Agency (ACRA) has published Russia 2022 Economic Outlook Update — a revised forecast for the development of Russia’s economy, presented in the form of three scenarios shaped by external and internal factors.

Economic progress Globalization/regionalization State Strategic Planning Protectionism Oil and Gas

Digitalization in small and medium-sized towns of Russia

This publication by Vysokovsky Graduate School of Urbanism in collaboration with Yandex.Taxi studies digital services penetration in Russia by comparing levels of digitalization in localities of varying degree of urbanization.

Digitalization Regions of Russia The National Program “Digital Economy”

Consumers and the new reality: preparing for changing customer needs, behaviors and expectations

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